Job Description

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Founded in 1956, Wilevco is an assembler and dealer of food manufacturing machinery for producers ranging from multinational corporations like Tyson, Cargill, Conagra to small privately owned companies. Currently, 16 employees (including two salespeople and an engineer working remotely) operate out of a company-owned, 16,000 square foot facility in Billerica, MA. Most customers are in North America as well as Great Britain, South Africa, and Australia.

New ownership took over in 2020. Since then, we have reinvested in the business, adding product lines and expertise to better support customers. As revenue has tripled, the business has outgrown its existing systems.

Role Description

Wilevco is seeking a dynamic and hands-on General Manager to lead day-to-day operations in Billerica, MA, and help guide and stabilize the company through its next phase of growth. This is a highly visible, in-office every day, leadership role. The General Manager will work closely with the Owner while taking charge of core functions including Shop / Production, Operations, Engineering, and administration, allowing the Owner to focus on customer relationships and sales.

Candidate Characteristics

• Customer-focused leader responsible for day-to-day operations
• Hands-on, highly visible – internal face of the company and the person that people come to for direction and support
• Manages by walking around and being seen. Has presence, instills confidence even if they haven’t done it before
• Servant leader, focused on building and empowering the team
• Improves company culture – commitment to customers, accountability, attitude, morale, professionalism
• Understands the need to act immediately to solve customer issues
• Holds everyone – including themselves and (especially) Owner – to high standards
• Energized by the opportunity to improve systems, elevate team performance, and build a high-performing organization
• Quarterbacks problem solving / firefighting – and then creates and installs processes to prevent recurrence

Key Responsibilities

• Work closely with Owner to build an operationally excellent, customer-focused business
• Take charge of core internal functions including production, operations, engineering, and accounting, enabling the Owner to focus on customer relationships and sales
• Drive accountability through the “order to cash” process across departments
• Passion to improve systems, elevate team performance, and build a high-performing team
• Be ready to firefight – when customers are down or seeking information, shift priorities quickly to provide solutions, then identify and install permanent fixes
• Mentor, motivate, and develop staff across departments; foster a culture of accountability, collaboration, and continuous improvement
• Conduct regular 1:1 and team meetings to set expectations, align priorities, and ensure results
• Manage staffing, performance reviews, and training/development needs

Reports

With Owner’s support, responsible for day-to-day management of four internal departments:

• Manage engineering team of three
• Ensure models, drawings, BOMS, assembly documentation, and other materials are accurate, complete, functional, and consistent with company policy
• Set engineering priorities with Owner and ensure milestones are met

Shop / Production

• Support Production Manager to ensure builds are completed on safety, quality, design, on time, and on budget
• Lead and push for continuous improvement in production processes
• Work with the production team to set schedules, prioritize builds, manage shop resources, and eliminate bottlenecks
• Own QC, documentation, and testing of all builds
• Ensure customer tests are properly set up, completed, and documented

Operations

• Support Operations Manager to ensure the availability of parts and machine inventory to support customers
• Oversee parts inventory levels and purchasing to support customer needs efficiently
• Maintain a clean, organized, and efficient warehouse and parts area
• Manage parts inventory levels to optimize support and resource use
• Direct support of Senior Accountant
• Understand in detail Payables, Receivables, Cash Flow, and conduct weekly/monthly reviews
• Identify spending patterns and opportunities for savings
• Support FP&A activities with outside accounting support (currently QuickBooks)

Limited support of Installations / Service Manager

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Food and Beverage Manufacturing

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