Job Description

Job Description

Job Description

Key Responsibilities

• Coordinate Service Calls: Schedule and dispatch service technicians for plumbing, electrical, and heating jobs based on urgency, location, and skill set.
• Customer Communication: Answer customer inquiries, record service requests, and provide updates regarding job status.
• Monitor and Track Jobs: Keep track of technician locations and job progress to ensure timely service delivery.
• Efficient Routing: Optimize technician routes to reduce travel time and increase efficiency.
• Documentation: Maintain accurate records of service calls, work orders, and customer information using dispatch software.
• Problem Solving: Respond promptly to unforeseen scheduling issues, such as delays or urgent/emergency requests.
• Collaboration: Communicate effectively with technicians, customers, and management to ensure smooth operations.

Qualifications

• Experience: Prior experience as a dispatcher or in a similar role preferred; experience in plumbing, electrical, or HVAC industries is a plus.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in dispatch software and general computer skills.
  • Ability to remain calm under pressure and manage time-sensitive situations.
• Knowledge: Familiarity with plumbing, electrical, or heating terminology is advantageous but not required.
• Education: High school diploma or equivalent; additional training or certifications are a bonus.

Company Description

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.

Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

Company Description

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

Job Tags

Immediate start,

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