Rival Bros Baristas serve as the frontline of all guests' experience and enable Rival Bros cafes to be places where people can come together and enjoy great food and beverages in an uplifting environment. Baristas act as guides to customers in finding the right options from cafe menus, create quality drinks and products, and provide any additional information that guests need. They are responsible for the daily upkeep of the cafe.
Duties and Responsibilities:
Attend scheduled shifts on time and in accordance with dress code and appearance guidelines
Keep the cafe clean, presentable, and organized inside and outside: this includes taking out trash, cleaning bathrooms and maintaining window clarity
Prepare high quality food and drinks
Take and fulfill customer orders and requests
Contribute to an excellent experience for both employees and customers
Have a clear understanding of all cafe items
Process cash and card transactions (Basic counterfeit detection and end of day drawer reconciliation)
Restock and organize retail items, deliveries, and paper goods
Communicate with staff and managers to keep the work environment functioning smoothly
Assist in successful training of new hires by familiarizing them with day to day cafe operations while on shift including: coffee and food information, general flow of service, customer interaction, opening and closing procedures
Complete all side work before the end of a shift
We are looking for candidates who can embody a guest-first mentality; they are committed to maintaining a positive atmosphere during periods of high volume.
Required Skills/Abilities
General appearance and up-keep of cafe
Customer satisfaction
Supervisor feedback
Ideal applicants:
Have weekend availability
Are comfortable both giving and receiving feedback
Are self-motivated and able to complete responsibilities independently
Enjoy working in a fast paced environment but find appropriate work to be completed in downtime
Have experience in one or more of the following areas: customer service (retail or restaurant), specialty coffee or bartending/serving.
If you do not have experience in any of these areas but think you would be a good fit– Apply! Be sure to let us know how any of your transferable skills will relate to our cafés. We are prioritizing applicants who might be interested in growing with our organization and are eager to learn new skills!
Physical demands
This position will require the employee to periodically lift, push, pull or carry items up to 50 lbs in weight (putting away deliveries of boxes, cold brew kegs, outdoor furniture)
This position requires the employee to stand for extended periods of time
This position will require the employee to periodically climb stairs, ramps or uneven surfaces
Compensation and Benefits
Competitive pay and excellent tips
Medical coverage for all full-time employees
40 hours Paid Sick Leave (City)
40 hours Paid Time Off
401(k) Savings Account (3% Matching)
Free bag of coffee every week!
Free personal drinks any time
We operate on an elevated level of hospitality and always expect to put our best foot forward. The scope of this position is subject to change due to market conditions and you may be asked to perform additional duties outside of your job description from time to time in order for the cafe to operate smoothly.
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